Where are you located and can we visit your location to view the corals directly before buying?
- Our coral aquaculture facility is located in Port Perry, Ontario Canada 20 minutes north of Whitby/Oshawa. We are not open to the public, all orders are placed online through e-mail and can be picked up locally from our front door. (This is a residential location)
- The pick up address will be shown when you select an item from the online store.
How do I place an order?
- It is easy to place an order, send us an e-mail with the items you would like to purchase. We will e-mail you back with the total to be paid via EMT.
What payment methods do you accept?Payments are made via E-Transfer only (EMT).
When can I pick up my coral order?
- All orders require 5 days from the time payment is received to be ready for pickup.
- Orders will be available outside the front door from our location at your specified pick up day and time. We offer contactless curbside pickup only.
- If frags orders are ready ahead of time you will be notified as soon as possible. We allow 5 days if frags are new and require healing to take place.
Do you offer Shipping?
- Sorry shipping is not available.
When will I receive an email in regards to when I can pick up my order?
- We will send you an e-mail as soon as possible but depending on the time the order is placed please give us up to 12 hours to contact you. Also make sure to check your spam or junk mail folders, to help prevent this make sure to add @fragfactory.ca to your safe senders list.
Can I pick-up an order on the same day that it is placed?
- All coral orders are ready in 5 days from the time the order was placed, If your order is ready sooner than 5 days we will contact you by e-mail.
Can you hold my Corals after I place an order?
- Once payment is received we can hold your order for up to 1 week from the time the order was placed (please contact us if you need more time) We will not hold corals if no payment has been made.
- If you fail to pick up your order within the 1 week time period from the time the order was placed and have made no attempt to inform us you will forfeit your order and no refund will be given.
I would like to purchase some corals online but how big are they and do they look like that in person?
- All corals are sold as frags unless otherwise specified . We do our best to make the corals represent how they look in person but everyone’s lighting differs so colors could appear differently. All frags (Softies) are 2-3 heads per frag and SPS are 3/4 -1 inch pieces.